6 Customer Service Representative
The Notorious B.I.G. once stated that with more money comes more problems, and that is often the case. But if Biggie ever wanted to have some real problems, he could sign up doing a job intended to solve the shortcomings of others all day. This is basically the life of a customer service representative, the lackeys who take the brunt of the anger for their employers’ dysfunctional product.
With a modest average salary of $33,600, many IT and customer service employees find themselves questioning their career choice fairly quickly. First of all, imagine a job where the average caller has already spent upwards of an hour fiddling with the problem, working themselves into a huff, and calling up more to vent their anger than anything else. This is not a good place to start, and it does not help that a vast majority of callers are elderly or completely incompetent themselves, so employing elementary ways to communicate explanations for complex technology becomes a job in itself.
People who have taken the time to master a craft or product to the extent they are able to explain its in’s and outs can find this process very unfulfilling. When the call is over, the Customer Service Rep has solved someone else’s problem and lept through hoops to do it, only to sit and wait for the next demanding caller. It can be a viciously frustrating cycle and it has driven many a well meaning tele-helper to insanity.
